Submission of complaint and expression of dissatisfaction

Internal dispute resoloution method

The purpose of internal dispute resolution is to create an informal dispute resolution program to address the grievances between marketers, customers and the company.

Steps for registering internal dissatisfaction is as follows :

First you have to submit your problem in the official website of the company in the submit dissatisfaction section
After submitting the dissatisfaction you will receive a 14 digit tracking code to internal dispute solution.
The supervising director of the "Company Representative" sends the information to the person who is dissatisfied with it within 3 working days.
The person who the dissatisfaction letter has addressed, must send the requested information to the supervising manager within 5 working days.
In case of receiving the information from the person who dissatisfaction letter has addressed, the supervising manager will announce the results within 10 working days.
In case of not receiving the required information, supervising manager will announce the results in favour of the person who has submitted the dissatisfaction.

Cases which are examined in the internal dispute resolution system in network marketing companies :

Marketer's expression of dissatisfaction towards company
Company's expression of dissatisfaction towards company
Customer's expression of dissatisfaction towards company
Marketer's expression of dissatisfaction towards another marketer
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Here are some important things to keep in mind

Note 1: In the first three cases where one party is dissatisfied with the company, if you are not satisfied with the result, the parties can express their dissatisfaction in the external committee by using the 14-digit internal dispute resolution code that they have received. easnaf@mimt.gov.ir Send your expression of dissatisfaction documents. For more information you can visit the website easnaf.mimt.gov.ir Please refer .
Note 2: Dissatisfaction in the other two cases will only be raised in the internal committee and will be reviewed by the company.

Submit marketer's expression of dissatifaction towards corporation

Name

Last name

Phone number

Commerce unit code

ID number

Type of complaint

Complaint text and description

Write the description of your complaint

Internal dispute resoloution method

Steps for registering internal dissatisfaction is as follows :

Cases which are examined in the internal dispute resolution system in network marketing companies :

Here are some important things to keep in mind

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